Library Facilities and Customer Experience Plan Status Report.

NSE COMMITTEE AGENDA: ITEM: TO: NEIGHBORHOOD SERVICES AND EDUCATION COMMITTEE SUBJECT: Library Facilities and Customer Experience Plan Status Report Approved 4/9/26 (d)4 FROM: Jill Bourne DATE: March 23, 2026 Date: 4/1/2026 COUNCIL DISTRICT: Citywide RECOMMENDATION (a) Accept the status report on the Library Department's Facilities and Customer Experience Plan, including findings and recommendations. (b) Refer and cross-reference this status report to the City Council for consideration and adoption at its May 5, 2026, meeting. SUMMARY AND OUTCOME In February 2025, the San José Public Library (SJPL, “Library”), in partnership with the San José Public Library Foundation (“Foundation”) and consultant Margaret Sullivan Studios (MSS), began the process of developing a long-term strategic plan for the stewardship of Library facilities citywide. The resultant Facilities and Customer Experience Plan (“Plan”) outlines the status of current Library facilities and options for growth and renewal that will continue to meet the needs of residents, while leveraging potential resource opportunities and being mindful of funding realities. Adoption of the Plan does not assume an immediate funding...

Attachment A San José Public Library FACILITIES & CUSTOMER EXPERIENCE PLAN DRAFT EXECUTIVE BRIEF Attachment A Letter from Matt Mahan Mayor, City of San José Letter from Jennifer Maguire City Manager, City of San José Dear Community Members, Libraries are more than buildings - they are trusted public infrastructure that supports learning, workforce development, and digital access for all San José residents. With 25 neighborhood branches and the Dr. Martin Luther King, Jr. Library serving more than one million people, the library system plays a critical role in supporting our city’s long-term economic vitality. San José has always been a place where innovation and community come together to shape the future. From our agricultural beginnings in the Valley of Heart’s Delight to our role today as the Capital of Silicon Valley, our strength has always come from our people — and the institutions that help them succeed. Libraries are central to that mission. Across our neighborhoods, they offer welcoming, accessible spaces where residents can learn, connect, and grow. Students rely on them as places to study and explore new ideas. Families depend on them for access to technology and...

SAN JOSÉ PUBLIC LIBRARY Facilities & Customer Experience Plan Executive Brief Neighborhood Services and Education Committee April 9, 2026 Jill Bourne, City Librarian, San José Public Library Margaret Sullivan, Library Expert, Margaret Sullivan Studio 1 For over a year, SJPL engaged in a community-driven approach to developing a plan to guide reinvestment across the library system. 2 This plan builds on a demonstration of stewardship and ongoing investment to better serve a diverse and dynamic city of more than one million residents. Visioning & Strategy COMMUNITY CO-CREATION PLACEKEEPING Service & Service and Program Program Design Design Inclusive Design Community Strategic Goals, Needs Planning & Assets PLACEMAKING Facility & Facility and Space Space Planning Planning 3 Through a methodology that was informed by San Jose research, staff, leadership, and community surveys, facility visits, case studies, and data-driven demographic tools, we discovered that SJPL embodies the shared knowledge, creativity, and empowerment of the city. 4 The Plan & Executive Brief 5 DRAFT We engaged in a Community and Data-Driven Approach to this Plan. Libraries are trusted, loved, and heavily...