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The memorandum discusses the Fire Department Communications Annual Report, detailing the operations and performance of the San José Fire Department's Fire Communications Division for the fiscal year 2024-2025. It highlights the staffing structure, call volume, compliance rates, and challenges faced in meeting service demands. The report notes a 3.97% increase in 9-1-1 calls answered and a 1.19% increase in emergency incidents compared to the previous fiscal year. It also addresses issues with call answer time compliance and abandoned call rates, as well as the use of language services for effective communication during emergencies.
Key points
The San José Fire Department operates from 34 fire stations with a minimum staffing of 190 personnel.
In FY 2024-2025, the Fire Communications Division answered 107,119 9-1-1 calls and dispatched 111,372 emergency incidents.
There was a 3.97% increase in 9-1-1 calls answered compared to FY 2023-2024.
The compliance rate for 9-1-1 call answering within 15 seconds was below the state standard.
Abandoned 9-1-1 call rates peaked at 19.38% in FY 2022-2023 but decreased to 10.26% in FY 2024-2025.
Fire Communications utilizes language interpreter services to assist callers during emergencies.
Limitations
The document appears to be a draft, as indicated by the presence of unresolved placeholders and incomplete sections.
Some tables and charts referenced in the text are not fully included, limiting the completeness of the summary.
Generated for convenience from extracted text using AI. Review the official source document before relying on this summary.
Extracted text preview · 22,520 chars
PSFSS COMMITTEE AGENDA: ITEM: TO: PUBLIC SAFETY, FINANCE, AND STRATEGIC SUPPORT COMMITTEE SUBJECT: Fire Department Communications Annual Report Approved 2/19/26 (d)2 FROM: Robert Sapien, Jr. DATE: January 29, 2026 Date: 2/11/2026 RECOMMENDATION Accept the annual report on Fire Department Communications activities. BACKGROUND The San José Fire Department (Department) is a high-volume, all-hazards fire department providing fire suppression and rescue services, Advanced Life Support, and Basic Life Support services, as well as specialized operations resources, including Urban Search and Rescue, Aircraft Rescue Fire Fighting, and a Hazardous Incident Team. The Department deploys resources from 34 fire stations, with minimum daily staffing levels of 190 personnel operating on 34 Engine companies, nine Truck companies, three Rescue medic units, and six command officers (Battalion Chiefs). The Department’s frontline personnel protect 208 square miles, including 181 square miles within city limits and approximately 27 square miles of unincorporated areas of Santa Clara County by contract. In Fiscal Year (FY) 2024-2025, the Department’s Fire Communications Division was staffed1 by 1.0...
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The file was imported, but the current source metadata does not include a public document URL.
Generated summaryAI-assisted
The source text indicates this attachment appears to be a draft document.
This document is a status report from the Fire Department's Fire Communications presented to the Public Safety, Finance and Strategic Support Committee. It includes data on call answer time compliance rates, language access capabilities, call volume statistics, abandoned call rates, and staffing levels for dispatchers. The report highlights trends in emergency call handling, including increases in call volume and staffing vacancies over recent fiscal years.
Key points
The report was presented by Robert Sapien, Jr., Fire Chief, and Michael Wodnick, Division Manager.
9-1-1 call answer time compliance rates are provided for multiple fiscal years, showing a range of performance.
Language access services include third-party interpreters and personnel certified in Spanish and Vietnamese.
Call volume for 9-1-1 and 10-digit emergency lines has increased over the years, with specific statistics for each fiscal year.
The report details the abandoned call rates and the locations of these calls by council district.
Emergency medical event triage data is included, showing the percentage of medical events handled through the Medical Priority Dispatch System.
Staffing levels and vacancies for dispatchers are outlined, indicating trends in recruitment and staffing challenges.
Limitations
The document appears to be a draft as indicated by the repeated date and item references.
There are unresolved placeholders and missing information regarding specific fiscal year data and other metrics.
Generated for convenience from extracted text using AI. Review the official source document before relying on this summary.
Extracted text preview · 6,118 chars
Fire Department Fire Communications Status Report Public Safety, Finance and Strategic Support Committee February 19, 2026 Item (d)2 Presented by: Robert Sapien, Jr., Fire Chief, Fire Department Michael Wodnick, Division Manager, Fire Communications Thursday, February 19, 2026 Fire Communications Dispatch Services 2 Protocol SJFD Average of all Accredited Centers of Excellence Worldwide Fire Priority Dispatch System 94% 87.88% Medical Priority Dispatch System 96% 88.63% • Secondary Public Safety Answering Point (PSAP) • Fire Priority Dispatch System (FPDS) • Medical Priority Dispatch System (MPDS) • Emergency Medical Dispatch Accredited Center of Excellence ("ACE") Thursday, February 19, 2026 9-1-1 Call Answer Time Compliance Rate Fiscal Year 9-1-1 Lines Answered Within 20Seconds (95% Compliance) 20-21 88.28% 21-22 9-1-1 Lines Answered Within 15Seconds (90% Compliance) 9-1-1 Lines Answer Within 15-Seconds 9-1-1 Lines Call Volume 9-1-1 Lines Answer Within 20-Seconds 87.28% 75,276 66,456 65,699 86.36% 85.30% 83,521 72,125 71,245 22-23 79.12% 78.13% 94,864 75,055 74,117 23-24 81.11% 80.11% 91,827 74,480 73,561 24-25 86.90% 85.81% 89,728 77,972 76,999 • California Governor’s Office...