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The memorandum outlines the status report on performance modernization updates for the Neighborhood Services City Service Area (CSA), detailing recommendations, background, analysis, and ongoing initiatives. It highlights the modernization efforts aimed at improving performance management, updating performance measures, and incorporating community indicators to better assess service delivery. The report includes changes to the CSA's mission, outcomes, strategic goals, and performance measures, as well as a summary of community indicators. The document emphasizes collaboration among various departments and the City Manager's Office and notes the alignment with City Council directives.
Key points
The report recommends accepting the status report on performance modernization updates for the Neighborhood Services CSA.
The modernization initiative aims to improve performance management and includes updates to the CSA framework, which had not been revised in over 15 years.
The report outlines the collaboration between various departments and the City Manager's Office in the modernization efforts.
Changes to the CSA's mission, outcomes, strategic goals, and performance measures are included.
The document indicates ongoing work to modernize additional City Service Areas in FY 2024-2025.
Limitations
The document contains unresolved placeholders and references to attachments that are not provided.
Some sections of the text are truncated, leading to incomplete information.
Generated for convenience from extracted text using AI. Review the official source document before relying on this summary.
Extracted text preview · 22,673 chars
COMMITTEE AGENDA: ITEM: TO: Neighborhood Services and Education Committee SUBJECT: See Below Approved 8/8/24 (d)3 FROM: Dolan Beckel DATE: July 22, 2024 Date: 7/31/24 SUBJECT: Neighborhood Services City Service Area Performance Modernization Status Report RECOMMENDATION Accept the status report on performance modernization updates for the Neighborhood Services City Service Area, including mission, outcomes, strategic goals and community indicators, performance measures, and activity and workload highlights. BACKGROUND As part of the City Manager’s Foundational Strategic Support Focus Area, Driving Organizational Performance, the Administration has been modernizing the City Service Area (CSA) to improve performance management. The two primary drivers of this modernization are: 1. The CSA performance management framework has not been updated in over 15 years, during which dynamic economic, environmental, and social priorities have changed dramatically, requiring a refresh to reflect a contemporary context, and; 2. While the City of San Jose’s CSA framework is considered a national best practice, it was initially designed around program and service performance (“how well?” and “how...
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Attachment A provides a glossary of terms related to City Service Areas, defining key concepts such as Activity and Workload Highlights, Budget Program, Core Service, and various performance measures.
Key points
Defines Activity and Workload Highlights as a measure of output within a Core Service.
Describes Budget Program as resources used to deliver a discrete service.
Explains City Service Area as integration of Core Services from individual departments.
Introduces Community Indicator as a measure of community well-being.
Defines Core Service as department-level key lines of business.
Describes Core Service Performance Measure as a measure of delivery effectiveness.
Defines CSA Outcome as a qualitative statement of community impact.
Introduces CSA Performance Measure as a measure of how well Core Services meet objectives.
Defines Forecast as a quantitative expectation of output over time.
Describes Mission as a guiding statement for a CSA or Department.
Defines Strategic Goal as a specific City action to address service delivery needs.
Describes Target as a quantitative expectation based on resource availability.
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Extracted text preview · 1,821 chars
Attachment A City Service Area Glossary of Terms 1) Activity and Workload Highlights: A measure of an output unit within a Core Service. Measures “how much” of the workload is attempted, completed, or demanded. 2) Budget Program: A set of resources used to deliver a discrete service as part of an operational Core Service. 3) City Service Area: City Service Areas integrate Core Services provided by individual departments into the City’s key lines of business, as viewed from the community’s perspective. 4) Community Indicator: A measure that quantifies the well-being of communities, able to be disaggregated by race/ethnicity, geographic location, or other categories. Measures “what impact” a CSA is producing in the community. 5) Core Service: Department-level key lines of business consisting of one or more Budget Programs. 6) Core Service Performance Measure: A measure that describes “how well” an individual Core Service is being delivered, typically a rate, ratio, or percentage. 7) CSA Outcome: A qualitative statement of community impact or condition of wellbeing. 8) CSA Performance Measure: A measure that describes “how well” a group of Core Services is meeting an objective....
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The source text indicates this attachment appears to be a draft document.
The document outlines the performance modernization updates for the Neighborhood Services City Service Area, including its mission, outcomes, strategic goals, community indicators, and performance measures. It provides a comprehensive overview of the services offered, the budgeted full-time equivalents (FTEs), and the metrics used to evaluate the effectiveness of these services. The document also includes a recommendation to accept the status report and outlines next steps for reporting and budget updates.
Key points
The agenda includes updates from Deputy City Manager Omar Passons and other officials.
The Neighborhood Services CSA includes 207 parks, 48 community centers, and 25 libraries.
The mission is to strengthen the community through access to lifelong learning and housing opportunities.
Strategic goals focus on safe neighborhoods, equitable access to opportunities, and housing security.
Performance measures assess the effectiveness of services in achieving strategic goals.
Next steps include a semi-annual report to the City Council and updates in the FY 25-26 Operating Budget.
Limitations
The document appears to be a draft as indicated by the presence of agenda items and incomplete sections.
There are unresolved placeholders and unspecified details regarding dates and specific performance metrics.
Generated for convenience from extracted text using AI. Review the official source document before relying on this summary.
Extracted text preview · 8,008 chars
Neighborhood Services City Service Area Performance Modernization Neighborhood Services and Education Committee Agenda: August 8, 2024 I. Omar Passons, Deputy City Manager II. Erik Chiarella Jensen, Assistant to the City Manager Jennifer Piozet, Senior Executive Analyst III. Background: • CSA Performance Modernization • Past City Council Direction Overview: • Neighborhood Services City Service Area • Reducing Unsheltered Homelessness City Council Focus Area Next Steps 1 Neighborhood Services CSA by the Numbers 207 Neighborhood Parks 48 Community Centers 21 Community Gardens 150 Animals at Happy Hollow Park and Zoo 3.4m Library visitors annually 25 Libraries 1.8k Residents securing permanent housing annually 180 Encampment service locations 3.5k Code enforcement cases resolved annually 60k Animals licensed annually 2 Neighborhood Services CSA 2023-2024 Budgeted FTEs City staffing spanning 5 Departments and 9 Core Services Housing • Departments and Core Services Homelessness Response and Solutions Library • Access to Information, Library Materials, and Digital Resources • Literacy and Learning, Formal and Lifelong SelfDirected Education PBCE • Code Enforcement Public Works •...