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Generated summaryAI-assisted
The memorandum discusses the semi-annual status report on Development Services process improvements and dashboard metrics. It outlines the history of updates and improvements made since January 2022, including the introduction of the Customer Service Charter and various dashboard updates. The report highlights notable trends in the Planning and Building Divisions, improvements in customer service metrics, and the addition of new positions to enhance development facilitation. The document is coordinated with the City Attorney’s Office and is intended for the Community and Economic Development Committee.
Key points
The memorandum is for the Community and Economic Development Committee.
It provides a semi-annual status report on Development Services process improvements.
The report includes historical context dating back to January 2022.
Notable improvements in Planning Division metrics and customer service have been observed.
A new Customer Service Charter Index has been introduced to simplify performance measures.
New positions have been added to improve collaboration between developers and the permit review teams.
Limitations
The document contains unresolved placeholders and references to figures that are not included in the text.
Specific dates and outcomes related to the recommendations and updates are not provided.
Generated for convenience from extracted text using AI. Review the official source document before relying on this summary.
Extracted text preview · 13,864 chars
COMMITTEE AGENDA: 9/23/24 ITEM: d(1) TO: COMMUNITY AND ECONOMIC DEVELOPMENT COMMITTEE SUBJECT: See Below Approved FROM: Chris Burton DATE: September 10, 2024 Date: 9/13/24 SUBJECT: Development Services Process Improvement and Dashboard SemiAnnual Status Report RECOMMENDATION Accept a semi-annual status report on the Development Services process improvements and dashboard. BACKGROUND On January 19, 2022, former Mayor Sam Liccardo issued a memorandum to the Joint Meeting of the Rules and Open Government Committee and Committee of the Whole recommending an addition to the Community and Economic Development (CED) Committee Work Plan to include a status update of metrics and dashboard that provides insights to the bottlenecks in the development process along with recommendations for improvements. 1 The item was scheduled to return to the CED Committee twice a year. The initial updates were presented to the CED Committee on February 28, 2022, 2 with four additional presentations to the Committee since. The original measures, as part of the Development Services Dashboard update on February 28, 2022, were replaced by the introduction of the Planning, Building and Code Enforcement (PBCE)...
Official source link unavailable.
The file was imported, but the current source metadata does not include a public document URL.
Generated summaryAI-assisted
The document is a status report on the Development Services Process Improvements and Dashboard, presented to the Community and Economic Development Committee. It includes updates on customer service metrics, planning performance, building performance, and initiatives for improving development services in San José. Key topics include the Customer Service Charter, dashboard consolidation, and feedback solicitation from the development community.
Key points
The report discusses the state of development in San José, highlighting a narrowing development pipeline and a reduction in project scale.
Performance updates indicate improvements in planning and building processes, including stabilization of 30/45 day letters and increased projects per planner.
The Customer Service Charter Index is introduced as a metric for assessing performance against goals.
The report outlines initiatives for soliciting input from the development community and evaluating existing feedback pathways.
A timeline slicer feature is mentioned for adjusting the timeframe depicted in dashboards.
Limitations
The document contains unresolved placeholders such as specific dates and metrics.
Some sections appear to be incomplete or lack detailed information.
Generated for convenience from extracted text using AI. Review the official source document before relying on this summary.
Extracted text preview · 5,175 chars
Development Services Process Improvements and Dashboard Status Report Planning, Building and Code Enforcement Customer Service Charter Community and Economic Development Committee September 23, 2024 Item (d1) Chris Burton, Director, Department of Planning, Building & Code Enforcement Alex Powell, Chief of Staff, Department of Planning, Building & Code Enforcement Planning, Building and Code Enforcement 1 PBCE Customer Service Charter Dashboards Access to All Individual Dashboards 2 State of Development in San José • Development Pipeline Narrows • Reduction of Scale of Projects • Managing Development Services Planning, Building and Code Enforcement 3 Planning Performance Update 1. 30/45 Day Letters Stabilizing 2. Projects per Planners Increasing, Project Scale Isn’t 3. Review Cycles Improving Dramatically What’s Next Institutional Knowledge Measuring Project Workload Increased Goal Target from 80% to 90% for 45-day Letters 4 Building Performance Update 1. Missed the Inspection Summer Surge 2. Application Processing: Days & Pending Intake 2023 Summer Surge 3. Permit Issuance: Days & Pending Issuance 5 Building – Time to Permit Intake OLD 6 PBCE Customer Service Charter “Index”...