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San Jose Civic Gallery City Hall agenda intelligence

Matter CC 24-322

Development Services Process Improvements and Dashboard Semi-Annual Status Report

Economic Development Community & Economic Development Committee (CED) Agenda Ready Introduced 05 Mar 2024
1 Document on file 2.24 MB · 1 extracted · 1 AI summary
File
CC 24-322
Type
Reports to Committee
Status
Agenda Ready
Requester
Office of Economic Development
Introduced
05 Mar 2024
Last synced
12 Jun 2026 · 16:20

The papers

1 document · 2.24 MB
01 2.24 MB

Presentation

2.24 MB Extracted AI Summary
file 2d971a34-b3b1-46f8-bd94-881dfc2b2d17.pdf sha d3bda45aa085 source unavailable

Official source link unavailable. The file was imported, but the current source metadata does not include a public document URL.

Generated summary AI-assisted

The source text indicates this attachment appears to be a draft document.

The document outlines the Development Services Process Improvements and Dashboard Status Report from the Department of Planning, Building, and Code Enforcement (PBCE) presented to the Community and Economic Development Committee. It includes information on the state of development in San José, customer service charter improvements, and electronic plan review processes. The report emphasizes the department's commitment to customer service and highlights various metrics and improvements made to streamline processes and enhance customer experience.

Key points
  • The report is presented by Chris Burton, Director of PBCE, along with other PBCE officials.
  • It discusses the state of development in San José, including construction valuation and permit applications.
  • The PBCE Customer Service Charter aims to provide excellent customer service and guide departmental goals.
  • Improvements to the Customer Service Charter Dashboard include better metrics and clearer storytelling.
  • The electronic plan review process has been streamlined, reducing permit intake time significantly.
  • New measures have been introduced at the Building Permit Center to track application processing and customer service efficiency.
Limitations
  • The document appears to be a draft as it contains repeated header information and lacks finalized formatting.
  • Specific dates, votes, and dollar amounts are not provided in the text.
  • Some sections contain placeholders or incomplete information that are not summarized.

Generated for convenience from extracted text using AI. Review the official source document before relying on this summary.

Extracted text preview · 5,394 chars
Development Services Process Improvements and Dashboard Status Report PBCE Customer Service Charter Community and Economic Development Committee March 25, 2024 Item (d)3 Chris Burton, Director, Department of Planning, Building, and Code Enforcement (PBCE) Alex Powell, Chief of Staff, PBCE Lisa Joiner, Building Deputy Director, PBCE Planning, Building and Code Enforcement 1 State of Development in San José Construction Valuation • Development Uncertainty $1,400 $1,200 • Permit Applications In Millions $1,000 $800 $600 $400 • Development Services Response $200 $- 18-19 19-20 20-21 Residential Total Value Planning, Building and Code Enforcement 21-22 22-23 23-24 24-25 Fiscal Years Commercial Total Value 25-26 26-27 27-28 28-29 Industrial Total Value 2 Customer Service Charter Customer Service Charter Website Department-wide written commitment to provide excellent customer service. Vision PBCE has a public Charter that details the services, metrics, and resources that actively guides all staff in PBCE in the ongoing pursuit to provide excellent customer service. Purpose The Charter should help organize department’s goals to make informed management decisions to make meaningful...