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The memorandum discusses the status of Fire Communications operations and activities within the San José Fire Department. It outlines the department's structure, staffing, and the challenges faced in maintaining adequate response capabilities due to increasing call volumes and staffing vacancies. The report highlights performance metrics, including 9-1-1 call answer time compliance and abandoned call rates, and emphasizes the importance of effective communication in emergency response. The document also mentions the use of language interpreter services and the department's efforts to improve bilingual capabilities among dispatchers.
Key points
The San José Fire Department provides various fire and rescue services from 34 fire stations.
Fire Communications acts as a secondary public safety answering point (PSAP) for 9-1-1 calls.
In FY 2023-2024, Fire Communications answered over 103,000 emergency calls.
The department has faced challenges with staffing vacancies and high call volumes, impacting response times.
Fire Communications is recognized as an Emergency Medical Dispatch Accredited Center of Excellence.
The report includes statistics on call answer time compliance and abandoned call rates over several fiscal years.
Limitations
The text is truncated, which may omit important information.
Unresolved placeholders and blank fields were not filled in, affecting the completeness of the summary.
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Extracted text preview · 29,923 chars
COMMITTEE AGENDA: ITEM: TO: PUBLIC SAFETY, FINANCE, AND STRATEGIC SUPPORT COMMITTEE SUBJECT: Fire Communications Status Report Approved 4/17/25 (d)2. FROM: Robert Sapien, Jr. DATE: April 2, 2025 Date: 4/10/2025 RECOMMENDATION Accept the status report on Fire Communications operations and activities. BACKGROUND The San José Fire Department (Department) is a high-volume, all-hazards fire department providing fire suppression and rescue services, Advanced Life Support (ALS), and Basic Life Support (BLS) services, as well as specialized operations resources, including Urban Search and Rescue (US&R), Aircraft Rescue Fire Fighting (ARFF), and a Hazardous Incident Team (HIT). The Department deploys resources from 34 fire stations, with minimum daily staffing levels of 191 personnel operating on 34 Engine companies, 9 Truck companies, 3 Rescue medic units, and 6 command officers (Battalion Chiefs). The Department’s frontline personnel protect 208 square miles, including 181 square miles within city limits and approximately 27 square miles of unincorporated areas of Santa Clara County by contract. The Department’s response resources are dispatched by and maintain communications through...
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The source text indicates this attachment appears to be a draft document.
The Fire Communications Status Report presented to the Public Safety, Finance and Strategic Support Committee includes data on call response times, language access, call volume, staffing levels, and initiatives for improvement. It highlights compliance rates for 9-1-1 call answering, the use of interpreter services, and staffing vacancies. The report shows trends in call volume and abandoned calls over several fiscal years, with a focus on enhancing service delivery and staffing.
Key points
Presented by Fire Chief Robert Sapien, Jr. and Division Manager Michael Wodnick.
9-1-1 call answer time compliance rates are detailed, with a standard of 90% of calls answered within 15 seconds.
Fire Communications utilizes third-party interpreter services for language access, covering 40 languages.
Call volume for 9-1-1 and 10-digit emergency lines has increased significantly over the years.
The report notes an increase in abandoned call rates and outlines staffing levels and vacancies in the Fire Communications department.
Staffing initiatives aim to increase telecommunicator positions and reduce vacancies.
Limitations
The document contains unresolved placeholders and lacks specific details in some sections.
The report appears to be a draft as indicated by the presentation format and the presence of placeholder sections.
Generated for convenience from extracted text using AI. Review the official source document before relying on this summary.
Extracted text preview · 5,729 chars
Fire Communications Status Report Public Safety, Finance and Strategic Support Committee April 17, 2025 Item (d)2. Presented by: Robert Sapien, Jr., Fire Chief, Fire Department Michael Wodnick, Division Manager, Fire Communications Thursday, April 17, 2025 Fire Communications Dispatch Services 2 Protocol SJFD Average of all Accredited Centers of Excellence worldwide Fire Priority Dispatch System 95% 87.67% Medical Priority Dispatch System 95% 88.43% • Secondary Public Safety Answering Point (PSAP) • Fire Priority Dispatch System (FPDS) • Medical Priority Dispatch System (MPDS) • Emergency Medical Dispatch Accredited Center of Excellence (ACE) Thursday, April 17, 2025 9-1-1 Call Answer Time Compliance Rate 9-1-1 Lines Answered Within 20 Seconds Fiscal Year (95% Compliance) 9-1-1 Lines Answered Within 15 Seconds (90% Compliance) 9-1-1 Lines Call Volume 9-1-1 Lines Answered Within 20 Seconds 9-1-1 Lines Answered Within 15 Seconds 2019-2020 89.61% 88.10% 69,798 62,548 61,492 2020-2021 88.28% 87.28% 75,276 66,456 65,699 2021-2022 86.36% 85.30% 83,521 72,125 71,245 2022-2023 79.12% 78.13% 94,864 75,055 74,117 2023-2024 81.11% 80.11% 91,827 74,480 73,561 • California Governor’s Office...