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This memorandum provides an update on the Development Services Dashboard and outlines recommendations for improvements in the development process. It includes a status report on various metrics related to the Department of Planning, Building and Code Enforcement (PBCE) and highlights updates to the Customer Service Charter and dashboards since the last report in February 2023. Key areas of focus include staffing levels, inspection counts, overdue projects, and initiatives aimed at improving the permit process. The report emphasizes the importance of data-driven management decisions and ongoing improvements to enhance customer service outcomes.
Key points
The memorandum is addressed to the Community and Economic Development Committee from Chris Burton.
It discusses the Development Services Dashboard and recommendations for improvements.
Updates include the introduction of the PBCE Customer Service Charter and various dashboard metrics.
The report highlights staffing levels, inspection counts, and overdue projects.
Notable updates include the creation of a Vacancy Dashboard and improvements in the Planning Division's performance metrics.
The memorandum outlines two major improvement initiatives: the Best Prepared Designer program and the launch of electronic plan review.
Limitations
The document contains unresolved placeholders and missing information, such as specific dates for future reports and detailed metrics.
Some sections appear to be incomplete or lack context, affecting the overall clarity of the report.
Generated for convenience from extracted text using AI. Review the official source document before relying on this summary.
Extracted text preview · 17,972 chars
CED AGENDA: FILE: ITEM: TO: COMMUNITY AND ECONOMIC DEVELOPMENT COMMITTEE FROM: Chris Burton SUBJECT: SEE BELOW DATE: August 15, 2023 Approved Date SUBJECT: 8/28/23 CC 23-175 (d)2 8/21/23 DEVELOPMENT SERVICES PROCESS IMPROVEMENT AND DASHBOARD REPORT RECOMMENDATION Accept the status report on the data dashboard including updates on the development process and recommendations for short and long-term improvements. BACKGROUND Pursuant to City Council direction in 2022, the Department of Planning, Building and Code Enforcement (PBCE) provides updates to the Community and Economic Development (CED) Committee on the development services process along with actions for improvements. These updates are provided bi-annually. The initial updates presented to the CED Committee in February 2022 and August 2022 focused on a static dashboard including 18 unique metrics across different stages of phases of the development permit process. The original measures as part of the Development Services Dashboard update were replaced by the introduction of the PBCE Customer Service Charter (CSC) at the February 2023 CED Committee meeting. That presentation outlined the background and purpose of the CSC...
Official source link unavailable.
The file was imported, but the current source metadata does not include a public document URL.
Generated summaryAI-assisted
The source text indicates this attachment appears to be a draft document.
The document titled 'Development Services Process Improvements and Dashboard Status Report' outlines the customer service charter of the Department of Planning, Building, and Code Enforcement (PBCE). It details the department's commitment to excellent customer service, the state of development in San José, and various dashboards related to vacancy, building inspections, and planning reviews. Additionally, it introduces initiatives such as the Best Prepared Designer program and the upcoming electronic plan review process. The report is presented to the Community and Economic Development Committee and includes contributions from various PBCE directors and managers.
Key points
The PBCE has a customer service charter aimed at providing excellent service.
The document discusses the state of development in San José, including application volume and economic shifts.
A vacancy dashboard is updated weekly to track recruitment activities.
New initiatives include a planning fellowship program and a survey for new employees.
The Best Prepared Designer program allows for expedited permit issuance for eligible projects.
An electronic plan review process (SJePlans) will be implemented for building permit applications.
Limitations
The document appears to be a draft as it includes placeholders and lacks finalized details.
Some sections contain unresolved placeholders that affect the completeness of the summary.
Generated for convenience from extracted text using AI. Review the official source document before relying on this summary.
Extracted text preview · 5,462 chars
Development Services Process Improvements and Dashboard Status Report Department of Planning, Building, and Code Enforcement (PBCE) Customer Service Charter Community and Economic Development Committee Item (d)2 August 28, 2023 Chris Burton, PBCE Director Lisa Joiner, Deputy Director Rachel Roberts, Deputy Director Sylvia Do, Division Manager John Tu, Division Manager Planning, Building and Code Enforcement 1 Customer Service Charter Customer Service Charter Website Department-wide written commitment to provide excellent customer service. Vision PBCE has a public Charter that details the services, metrics, and resources that actively guides all staff in PBCE in the ongoing pursuit to provide excellent customer service. Purpose The Charter should help organize department’s goals to make informed management decisions to make meaningful strides towards our goal to be an excellent public service organization. Planning, Building and Code Enforcement 2 Operations Planning Future Building Present Public Information Support Call Center Development Review Permit Center Environmental Review Plan Review Citywide Planning Inspection Code Enforcement Past General Code Multiple Housing 3...