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The memorandum provides a status report on the City-Generated Tow Services Delivery Model for fiscal year 2023-2024, detailing progress on key goals established in response to a City Auditor's report. It outlines the acceptance of a contract awarded to Autura for Tow Administrator Services, the ongoing efforts to address audit recommendations, and the transition of oversight from the Department of Planning, Building, and Code Enforcement to the San Jose Police Department. The project implementation is underway, with a projected completion by the end of June 2024.
Key points
The Transportation and Environment Committee is informed about the City-Generated Tow Services Delivery Model.
The status report recommends acceptance of the delivery model for fiscal year 2023-2024.
Key goals include addressing audit recommendations, developing a new service delivery model, and transitioning oversight to the Police Department.
A contract for Tow Administrator Services was awarded to Autura on August 15, 2023.
Implementation of the new model is projected to conclude by the end of June 2024.
The City Manager will extend existing agreements with tow operators through March 31, 2025.
Limitations
The text contains unresolved placeholders such as specific dates and details regarding the completion of audit recommendations.
The document does not provide specific dollar amounts or voting outcomes.
Generated for convenience from extracted text using AI. Review the official source document before relying on this summary.
Extracted text preview · 7,704 chars
T&E AGENDA: ITEM: TO: TRANSPORTATION AND ENVIRONMENT COMMITTEE 03/04/24 (d) 3 FROM: Christopher Burton Anthony Mata SUBJECT: CITY-GENERATED TOW SERVICES DATE: 2/15/24 DELIVERY MODEL STATUS REPORT Approved Date 2/21/24 RECOMMENDATION Accept the status report of the City-Generated Tow Services Delivery Model for fiscal year 2023-2024. OUTCOME The Transportation and Environment (T & E) Committee will be informed on the status of the City-Generated Tow Services Delivery Model for fiscal year 2023-2024. BACKGROUND On January 15, 2019, City Council accepted the City Auditor’s “Audit of Towing Services: Changes to Contract Terms and Consolidated Oversight Could Improve Operations” Report and the Administration Response. Key Audit recommendations included issuing a new RFP for the towing services agreements and consolidating contract administration in the San Jose Police Department (SJPD) with an evaluation of the resources needed to perform this responsibility. The Administration's response to the audit included the following four key goals. 1. Address all 17 tow audit recommendations 2. Develop a new City-Generated Tow Service Delivery Model 3. Develop a Request for Proposals (RFP)...
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The source text indicates this attachment appears to be a draft document.
The document provides an overview of City-Generated Tow Services, detailing the services requested by city departments, primarily the San Jose Police Department and the Department of Transportation. It outlines the status of key goals related to a tow audit conducted in January 2019, including the development of a new service delivery model and the transition of the program from the Department of Planning, Building, and Code Enforcement to the San Jose Police Department. The document includes updates on the implementation of a contract with Autura for tow management and the completion of audit recommendations.
Key points
City-Generated Tow Services are requested by city departments to remove vehicles from public property.
Approximately 13,000 city-generated tows occur annually.
In January 2019, the City Council accepted an audit of towing services with 17 recommendations.
As of now, 10 audit recommendations remain open, with 9 under review by the City Auditor.
A contract was awarded to Autura for tow management, with implementation projected to be completed by June 2024.
The transition of the tow program from PBCE to SJPD is dependent on the completion of project implementation.
Limitations
The document appears to be a draft as it includes incomplete sections and placeholders.
Specific dates for the completion of some goals are not provided.
Generated for convenience from extracted text using AI. Review the official source document before relying on this summary.
Extracted text preview · 3,339 chars
(D) 3. City-Generated Tow Services Verbal Report Transportation and Environment Committee March 4, 2024 Presenters: Rachel Roberts, Deputy Director, Code Enforcement, PBCE Joseph Hatfield, Acting Division Manager, Code Enforcement, PBCE 1 City-Generated Tow Services Overview • City-Generated Tow Services are tows: • Requested by City Departments to remove a vehicle from public property • Primarily requested by San Jose Police Department (SJPD) and the Department of Transportation (DOT) • Provided by six tow companies that perform tows within their assigned zone • ~13,000 city-generated tows annually 2 www.sanjoseca.gov/CodeEnforcement Tow Audit and City Administration Response • In January 2019, City Council: • Accepted the City Auditor’s Audit of Towing Services which provided 17 recommendations • City Administration response included four key goals: 1. Address all 17 tow audit recommendations 2. Develop a new City-Generated Tow Service Delivery Model 3. Develop Request for Proposals (RFP) /award of contract(s) 4. Transition the new program model from the Department of Planning, Building, and Code Enforcement (PBCE) to SJPD • Provide an update on status of these four key goals...