Skip to main content
San Jose Civic Gallery City Hall agenda intelligence

Matter 25-1102

Sixth Amendment to the Agreement with Applications Software Technology LLC for a Service Request Management Customer Relationship Management Software Solution.

Budget & Finance City Council Agenda Ready Introduced 07 Oct 2025
1 Document on file 126 KB · 1 extracted · 1 AI summary
File
25-1102
Type
Consent Agenda
Status
Agenda Ready
Requester
Unknown
Introduced
07 Oct 2025
Last synced
19 May 2026 · 04:00

The papers

1 document · 126 KB
01 126 KB

Memorandum

126 KB Extracted AI Summary
file 00cb9e1e-f174-4b0d-95bc-c6082a26b007.pdf sha 916d62e6907f source unavailable

Official source link unavailable. The file was imported, but the current source metadata does not include a public document URL.

Generated summary AI-assisted

The source text indicates this attachment appears to be a draft document.

This memorandum outlines a request for the City Council to adopt a resolution authorizing the City Manager to negotiate and execute the Sixth Amendment to the Agreement with Applications Software Technology LLC for a Service Request Management/Customer Relationship Management Software Solution. The amendment aims to extend the agreement for up to two additional one-year terms through November 30, 2027, under the same terms and conditions, subject to fund appropriation. The SJ311 System, which supports city services, is currently in use and will continue until the new Salesforce Customer Relationship Management system is fully implemented.

Key points
  • The memorandum requests authorization for a Sixth Amendment to the Agreement with Applications Software Technology LLC.
  • The amendment extends the agreement for up to two additional one-year terms through November 30, 2027.
  • The SJ311 System has been operational since July 2017 and is used by residents to report various issues and request services.
  • The City is transitioning to a new Salesforce Customer Relationship Management system, expected to take 24 to 36 months for full implementation.
  • Funding for the amendment will come from the Information Technology Department’s Non-Personal/Equipment appropriation in the General Fund and the Integrated Waste Management Fund.
Limitations
  • The document does not specify the exact dollar amounts for the agreement beyond stating a maximum compensation of $116,000 per year.
  • There are unresolved placeholders in the document, such as the specific council meeting dates and links to previous council memos.

Generated for convenience from extracted text using AI. Review the official source document before relying on this summary.

Extracted text preview · 4,869 chars
COUNCIL AGENDA: FILE: ITEM: 10/21/25 25-1102 2.10 CITY COUNCIL ACTION REQUEST CEQA COORDINATION Director Approval Not a Project, File No. City Attorney’s Office; /s/ PP17-003, City Manager’s Budget Maria Öberg Agreements/Contracts Office; Information COUNCIL DISTRICT(S) CMO Approval (New or Amended) Technology Citywide resulting in no Department physical changes to 9/30/2025 the environment. SUBJECT: Sixth Amendment to the Agreement with Applications Software Technology LLC for a Service Request Management/Customer Relationship Management Software Solution RECOMMENDATION DEPARTMENT(S) Finance Adopt a resolution authorizing the City Manager or her designee to negotiate and execute the Sixth Amendment to the Agreement with Applications Software Technology LLC (Naperville, IL) for a Service Request Management/Customer Relationship Management Software Solution to extend the term of the Agreement for up to two additional one-year option terms through November 30, 2027, under the same terms and conditions, subject to the appropriation of funds. BASIS FOR RECOMMENDATION The City Council approved an Agreement with Applications Software Technology LLC in November 2016, 1 for a Service...