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Generated summaryAI-assisted
The memorandum discusses a proposed financial assistance pilot program for low-income and vulnerable water customers of the San José Municipal Water System. The program aims to minimize water service interruptions due to nonpayment. It will provide financial assistance for one year and is intended to support customers who may face economic hardship. The program will be evaluated for effectiveness and cost after its implementation.
Key points
The program is designed to assist low-income and vulnerable customers of the San José Municipal Water System.
It aims to minimize interruptions of water service due to nonpayment.
The pilot program will last for one year and will provide financial assistance.
The City of San José recognizes the economic hardships faced by many families and individuals.
Customers can establish low-income status to qualify for additional support.
The program will be managed and tracked for evaluation purposes.
The Finance Department will implement the program with support from the Environmental Services Department.
Limitations
The text includes unresolved placeholders such as specific dates and dollar amounts.
The document does not specify the exact nature of the financial assistance or the criteria for eligibility beyond general low-income status.
Generated for convenience from extracted text using AI. Review the official source document before relying on this summary.
Extracted text preview · 9,886 chars
COUNCIL AGENDA: FILE: ITEM: TO: HONORABLE MAYOR AND CITY COUNCIL FROM: Maria Öberg Jeff Provenzano SUBJECT: Financial Assistance Pilot Program for Water Customers DATE: April 20, 2026 Approved Date: 5/12/26 26-548 2.8 4/28/26 COUNCIL DISTRICTS: 2, 4, 7, 8 RECOMMENDATION Adopt a resolution authorizing the City Manager or her designee to establish and implement a financial assistance pilot program to support low-income and/or vulnerable customers of the San José Municipal Water System. SUMMARY AND OUTCOME Approval of the recommended action will allow for the implementation of a one-year pilot program (Program) providing financial assistance to low-income and/or vulnerable water customers, minimizing the interruption of water service due to nonpayment. BACKGROUND The San José Municipal Water System (SJMWS) is a rate-funded utility, intended to operate at full cost recovery, which provides water to approximately 26,000 customer accounts, serving a population of over 140,000 people in the North San José, Alviso, Evergreen, Edenvale, and Coyote Valley areas. Water customers are billed on a bimonthly basis and charged a flat service charge based on the size of the water meter, as well...
Official source link unavailable.
The file was imported, but the current source metadata does not include a public document URL.
Generated summaryAI-assisted
The source text indicates this attachment appears to be a draft document.
This resolution authorizes the City Manager of San José to establish and implement a financial assistance pilot program aimed at supporting low-income and/or vulnerable customers of the Municipal Water System. The program is intended to provide additional financial support to customers whose water service has been disconnected due to nonpayment. The resolution outlines previous funding received by the City to assist customers with delinquent water bills and mentions the potential costs associated with the pilot program.
Key points
The Municipal Water System serves approximately 26,000 customer accounts and over 140,000 people.
The City has previously received funding to assist customers with delinquent water bills, including $541,000 in 2022 and $976,000 in Fiscal Year 2023-2024.
A utility billing amnesty program provided relief to approximately 2,100 customers, waiving $1.2 million in late payment charges.
The pilot program may include a one-time credit of up to $500 per year for eligible customers.
Implementation costs are estimated to decrease revenue by approximately $20,000 in the Water Utility Fund.
Limitations
The document appears to be a draft, as indicated by the repeated mention of 'DRAFT' and the placeholders for adoption dates and votes.
There are unresolved placeholders for the adoption date and voting results.
Generated for convenience from extracted text using AI. Review the official source document before relying on this summary.
Extracted text preview · 3,582 chars
SAW:WMK:JMD 4/29/2026 RESOLUTION NO. ______________ A RESOLUTION OF THE COUNCIL OF THE CITY OF SAN JOSE AUTHORIZING THE CITY MANAGER OR THEIR DESIGNEE TO ESTABLISH AND IMPLEMENT A FINANCIAL ASSISTANCE PILOT PROGRAM TO SUPPORT LOW-INCOME AND/OR VULNERABLE CUSTOMERS OF THE MUNICIPAL WATER SYSTEM WHEREAS, the San José Municipal Water System (“SJMWS”) is a rate-funded utility, intended to operate at full cost recovery, which provides water to approximately 26,000 customer accounts, serving a population of over 140,000 people in the North San José, Alviso, Evergreen, Edenvale, and Coyote Valley areas; and WHEREAS, the City of San José (“City”) recognizes that many families and individuals in the community face ongoing economic hardship and understands the stress that unpaid water bills and shut-off notices can cause; and WHEREAS, in 2022, the City received funding from the California Water and Wastewater Arrearages Payment Program (Arrearages Program) to assist customers with delinquent water bills; over 1,000 customers received approximately $541,000 in Arrearages Program funding and an additional $356,000 waived in late payment charges; and WHEREAS, in Fiscal Year 2023-2024, the...