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San Jose Civic Gallery City Hall agenda intelligence

Matter 25-1028

First Amendment to the Agreement with Guidehouse, Inc. for Organizational Change Management and Related Consulting Services.

Budget & Finance City Council Agenda Ready Introduced 16 Sep 2025
1 Document on file 110 KB · 1 extracted · 1 AI summary
File
25-1028
Type
Consent Agenda
Status
Agenda Ready
Requester
Unknown
Introduced
16 Sep 2025
Last synced
19 May 2026 · 04:00

The papers

1 document · 110 KB
01 110 KB

Memorandum

110 KB Extracted AI Summary
file cfbc7711-0dea-48ae-98e5-feb36e8bd919.pdf sha 3550c464a868 source unavailable

Official source link unavailable. The file was imported, but the current source metadata does not include a public document URL.

Generated summary AI-assisted

The source text indicates this attachment appears to be a draft document.

The document is a memorandum regarding a request for City Council action to authorize a first amendment to the agreement with Guidehouse, Inc. for Organizational Change Management and related consulting services. The amendment proposes to increase the maximum compensation from $350,000 by an additional $1,150,000, resulting in a new maximum of $1,500,000, and to extend the contract term by six months, subject to fund appropriation. The basis for this recommendation includes the need for external partners to support the implementation of a Customer Relationship Management (CRM) system and associated organizational changes. The document also notes that the amendment is funded by the Customer Service Vision and Standards appropriation in the General Fund.

Key points
  • Subject: First Amendment to the Agreement with Guidehouse, Inc.
  • Recommendation to authorize the City Manager to negotiate and execute the amendment.
  • Increase maximum compensation from $350,000 to $1,500,000.
  • Extend contract term by six months, subject to fund appropriation.
  • Purpose includes implementing a CRM system and organizational change management.
  • Funding source is the Customer Service Vision and Standards appropriation in the General Fund.
Limitations
  • The document contains unresolved placeholders such as specific dates and details about the City Council's actions.
  • The document appears to be a draft as it includes incomplete sections and lacks final approval signatures.

Generated for convenience from extracted text using AI. Review the official source document before relying on this summary.

Extracted text preview · 4,182 chars
COUNCIL AGENDA: FILE: ITEM: DEPARTMENT(S) City Manager COUNCIL DISTRICT(S) Citywide CITY COUNCIL ACTION REQUEST CEQA COORDINATION Not a Project, File No. City Attorney’s Office; PP17-003, City Manager’s Budget Agreements/Contracts Office; Finance (New or Amended) Department; resulting in no Information physical changes to Technology the environment. Department 9/30/25 25-1028 2.10 Director Approval Dolan Beckel CMO Approval 9/9/2025 SUBJECT: First Amendment to the Agreement with Guidehouse, Inc. for Organizational Change Management and Related Consulting Services RECOMMENDATION Adopt a resolution authorizing the City Manager or her designee to negotiate and execute the First Amendment to the Master Consulting Agreement with Guidehouse, Inc. to increase the maximum compensation from $350,000 by an additional amount of $1,150,000 for a new maximum compensation not to exceed $1,500,000 and extend the contract term by a period of six months, subject to the appropriation of funds. BASIS FOR RECOMMENDATION In 2023, the City began the process of implementing the City Council approved Customer Service Vision and Standards and associated recommendations which included the implementation...